Terms and Conditions

User account

Each customers are allowed to register an account by default. Creating multiple account are suspended without prior notice.

Ordering

We ensure you a good quality of products with reasonable price.

all efforts are made to ensure the product description and pricing in the site , if any mistake trast aero will  explain you the corrected offer. The order will finalise only after the confirmation from the customer.

Trast.aero reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Reach us anytime at support@trast.aero.

There may be occasions when Trast.aero confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Trast.aero will contact customers and offer to cancel the order and refund purchase prices in full.

Order Cancelation

Customers can cancel their order at anytime prior to shipping;  However, once the order has been dispatched, the order cannot be canceled, changed, or refunded.

Shipping and Delivery

The delivery of an order may  take minimum ten working days  from the date of confirmation. However, actual delivery time depends upon availability of product

During certain occasions when Trast.aero confirms your order but subsequently learns that it cannot supply the ordered product. Then we cannot supply a product you ordered in promised time, we will contact customers and ask  to cancel the order and refund purchase prices in full.

Customers are responsible for providing complete and accurate shipping addresses. Trast.aero cannot make changes to your shipping address once a package has been shipped, and are not liable for packages lost due to incomplete or inaccurate addresses. .All orders reported as "delivered" by shipping companies are considered delivered. Trast.aero cannot be made liable of non-delivery in this case.

Exchange and Returns (Money Back Guarantee)

After receiveig your product(s),if you are not satisfied with the product within you can return the product and the refund will be done within 45 days. . Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer. . Before returning the product you should contact our return merchandise authorisation (RMA). . Any product returned without a RMA number will not be refunded. . Shipping back to Trast.aero is paid  by the customer. We are in general unable to refund you postal fees. . The money back guarantee does not cover volume/wholesale and customized orders. . Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense. . By default, the refund amount cannot exceed the original order amount paid to Trast.aero.

Non-Returnable

Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

We reserve the right to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, if it is not meeting your need you can cancel and return the order for a full refund.

Prices

Prices and availability of items are subject to change without notice. The prices do not include import tax and duties. it is the responsibility of the buyer.

Customer Conduct

Trast aero strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Demanding staff to breach established company policy guidelines, e.g. refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.

For such behavior, complainants may be advised and formally notified of the following:

Their language is considered offensive, abusive, threatening, and wholly unacceptable.

They must refrain from using such language, intimidation, and threats.

There will be no further exchange of correspondence on the matter if they persist with this behavior.

Trast.aero reserves the right to no longer accept orders from the customer in the future without further notice

Conditions Of Use

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Trast.aero and are protected by international copyright laws.

License and Site Access

Trast.aero grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Trast.aero.